Recent updates
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PXP / NextGen Upgrade Training Video
Updated onArticleYou will need either a speaker or headsets to hear the audio portion of the video.
Upgrade Quick Reference Guides EHR
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How to Enroll Patients in PXP
Updated onArticleThe Patient Portal has been upgraded and is now referred to as PXP. In this Quick Reference Guide, users will learn the following:
- The Auto Enrollment Process.
- How to Manually Enroll patients into PXP.
Upgrade Quick Reference Guides EHR
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How to Remove Diagnosis from Assessment Template
Updated onArticleIn this Quick Reference Guide, we will demonstrate how to remove diagnosis from the Assessments Template.
EHR Quick Reference Guides Quick Reference Guides
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Updating DAS & NextGen Passwords
Updated onArticleEvery 90 days, your DAS (the hosting service that NextGen runs on) and NextGen passwords will need to be changed.
To avoid issues, please try to change the passwords BEFORE they expire – we will try to send you are minder at least a week before the NextGen password expires and DAS should also remind you when the password is close to expiring.
It is generally simpler to change both of those passwords at the same time.
Remote Desktop Password Changes
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NextGen Remote Desktop Duo Multi-Factor Authentication (MFA)
Updated onArticleAs you are aware we are working on implementing Multi-factor authentication (MFA) to improve security to the NextGen system and users, there are a few items we want you to be aware of:
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Go live
- Scheduled first thing Monday, 2/27/2023
- Scheduled first thing Monday, 2/27/2023
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Duo Token (see Duo token picture attached)
- Users will be provided a device at the latest by end of the day on Friday, 2/24.
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Duo app on a device
- Users will receive an email to enroll before the end of the week.
- See the Duo email enrollment video and instructions for how to use Duo to access the remote desktop (RD)
- If you use the Forticlient VPN, see the video below for an example of the process.
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RE: Generic User Logins
- That is, exam room users and the like will not be able to access the system.
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We recommend discontinuing use the of all exam room logins as soon as possible to get used to the process.
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Update on Timeouts
- Starting Monday, the 15 minute idle timer policy will be enforced. Users logged in for 15 minutes will automatically be logged off.
- Starting Monday, the 15 minute idle timer policy will be enforced. Users logged in for 15 minutes will automatically be logged off.
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Support
- We realize this change will have it challenges, in effort to streamline support please call 760-320-8814 x1700, we will process all support requests as quickly as possible.
- To help speed up the process, we will need you to provide your remote desktop (a.k.a. Tellurian) user name, Duo token ID OR email address if you are using the app.
- We realize this change will have it challenges, in effort to streamline support please call 760-320-8814 x1700, we will process all support requests as quickly as possible.
Notifications
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Go live
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11.30.2022
Updated onArticleNotification of NextGen Updates, Enhancements & Fixes
Notifications Updates
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Creating Medication Favorites
Updated onArticleIn this Quick Reference Guide, we will explain how to create a Medication Favorites list. This guide also assumes, that the user has a basic understanding of how to search for medications using the Medications Module.
EHR Quick Reference Guides Quick Reference Guides
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Documenting Paps
Updated onArticleIn this Quick Reference Guide, we will explain the steps for documenting Paps in the NextGen EHR Application. This Quick Reference Guide assumes that users have a working knowledge of how to order Paps.
EHR Quick Reference Guides Quick Reference Guides
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09.14.2022
Updated onArticleNotification of NextGen Updates, Enhancements & Fixes
Notifications Updates
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Encounter Billing Check Update
Updated onArticleIn this Quick Reference Guide we will identify the following changes:
- Telehealth Visit Type
- Automatically add modifier 95 for virtual visits
- Patient Present in California documentation requirement.
- New Encounter Billing Check Colors.
- Identification for missing Encounter Insurance.
EHR Quick Reference Guides Quick Reference Guides