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Providers Approval Queue (PAQ)

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The Providers Approval Queue (PAQ) is used to review and sign-off on medical information such as; Office visit notes, HIE Continuity of Care documents, Lab Results, Document Management images, and any other documentation that requires provider sign-off.

In this Quick Reference Guide we will learn how to do the following: 

  • Access the PAQ
  • Preview and Sign-off pending items
  • Create and use Action items when Signing off
  • PAQ Comments
  • Send Tasks from PAQ
  • Reassign items in PAQ
  • Access Patient's Chart from PAQ

Accessing the PAQ

To access the Provider Approval Queue, click the PAQ icon.

Previewing and Signing off Items in PAQ

The following steps must be followed to Preview and Sign-off items in the Providers Approval Queue (PAQ):

  1. Select item in the Pending items list.
  2. Preview document in right pane (click Full Screen button to view in full screen mode)
  3. Click Sign-off or Sign-off with Actions to sign-off items

Sign-off with Actions

Action Items are a set of actions that a provider would like to perform when signing off items in the PAQ. To create and use Actions, click the Sign-off with Actions button.

The following Actions can be performed during sign-off:

  • Open Chart - Opens patient's chart from PAQ.
  • Lock Encounter - Locks encounter after sign-off.
  • Send To Patient Portal - If the patient is enrolled in Patient Portal, providers can send lab results or any other items directly to the patient's portal account.
  • Task 1 - Providers can send tasks to clinical staff.
  • Task 2 - Providers have the option to send more than one tasks using this option.
  • Launch Document - Providers can access and open documents and forms from the Document Module.
  • Launch Image - Allows the provider to select and open images from the image module.
  • Launch Template - Allows providers to select a specific template to open upon sign-off.

Note: if patient is not enrolled in Patient Portal, the Send To Patient Portal option will be grayed out.

Running Actions

To run the selected actions without saving, click Run Actions

Note: item will be signed off and removed from PAQ after action(s) have been executed.

Save & Run Actions

To Save & Run selected Actions, click Save & Run Actions.

Free text a description for the PAQ Action, then click OK

Note: saved actions will be saved in the PAQ as action sets, and can be accessed from the Actions Set drop down menu. Providers can also access Action Sets, by clicking the drop down arrow next to the Sign-off with Actions button. (see images below)

Save Actions

To save actions without running them, click the Save Actions button and follow the previous steps for saving actions.

Cancel Actions

Selected actions can be canceled before sign-off, by clicking the Cancel button.

Note: item will remain in PAQ until provider sign-off.

PAQ Comments

PAQ Comments can be added to give instruction when tasking from the Providers Approval Queue, or to communicate to other providers when reassigning PAQ items. To add PAQ Comments:

  1. Click the Add/View button.
  2. Free text comment in the Add Comments field.
  3. Click Save.

The PAQ Comments are only visible in the Providers Approval Queue or in the Clinical Tasking Inbox.

Sending Tasks from PAQ

Clinical Task can be sent from the Providers Approval Queue (PAQ), by clicking on the +To Do button.

In the New EHR Task window:

  1. Click the Due Date calendar button to select desired completion date.
  2. Click the drop down arrow to select the Priority of the Task if higher than routine.
  3. Click the Add button to select who to Assign the task to.
  4. Free text task to be completed information in the Description field.
  5. Click Send Task button.

The information documented in the PAQ Comments will appear in the Task Description field.

Sending Task from the Providers Approval Queue does not sign-off the item unless used in conjunction with the Sign-off with Actions feature.

Reassigning Tasks

PAQ items can be Reassigned if sent to you in error. To reassign:

  1. Click Reassign button
  2. Select correct Provider from pop-up
  3. Click OK

Note: after selecting provider from pop-up list, the item will be removed from your PAQ.

Accessing Patient Charts from PAQ

To access a patient's chart before provider sign-off, click the Chart button.

This concludes this Quick Reference Guide on the Providers Approval Queue (PAQ).

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