Known Issues (EHR)

Updated on Dec 24, 2024

Last updated - 12/23/2024

Summary

Type	Description	Status
Template	Issue: Get error message for 1) Encountered Improper argument or 2) Cannot open new template Temporary workaround: Close EHR and launch from the app launcher	Critical - In review
PAQ Documents Multi-provider sign-off	Issue: Warning message when signing off documents forwarded from specialist or Immediate Care notes. No Workaround. Alternative solution is forthcoming. PAQ items will be cleaned-up.	Critical - In review
Med Refills	Issue: When refilling a medication you get an error ‘Failed to get most used dosage order’. Note - clicking 'OK' to clear the messages allows you to complete the refill.	Critical - In review
Tasking	Issue: When opening a task that has a document attached, the document opens and the print button is grayed out. Workaround: Close the document and open the it from encounter history; the print option will be enabled.	In review
Custom Print / Send	Issue: Unable to hide enterprise encounters in the documents and categories in the Custom Print / Send window Workaround: No workaround at this time.	In review
Finalize	Issue: On first opening of Finalize MG the Medical Decision Making radio button is selected and a code shows automatically. Workaround*: Select the code from the options below. For preventative visits coding, please use the "Medicare Preventive" type to avoid the code overwriting with a normal E&M code (e.g. 99213).	In review

Template Issue

Multi-Provider Sign-off (PAQ)

Custom Print / Send